Refund Policy

Last updated 6 October 2026.

Everything sold on Dormant is digital and cosmetic. Real money buys Campus Coins (100 Coins = $1.00; the exact dollar amount is always shown before you pay), and coins buy things like a different car for your spot on the map. Both land on your account the moment you pay.

All sales are final

Because delivery is instant, coins and the things they buy are non-refundable. Coins have no cash value and can't be cashed out or transferred; unspent coins stay on your account and never expire.

If something went wrong

If you paid and the item doesn't show up on your account, that's on us. Email hello@dormant-app.com with the email you signed up with and roughly when you paid, and we'll put it right, usually the same day.

Purchases in the iPhone app

Anything bought inside the iPhone app goes through Apple. Refunds for those follow Apple's process at reportaproblem.apple.com, not ours.

Supporting Dormant

Support payments made on the website are final and are not refunded. Support is a one-time payment that helps build Dormant. It is not a purchase of Campus Coins or of anything in the app. If something looks wrong with a payment, email hello@dormant-app.com.

Pro and the Business plan

Organizations' Pro and Business plan payments are not refunded for part of a month or year. Cancel any time from Billing on the website and you keep what you paid for until the period ends; nothing more is charged. A Business plan is charged only once we approve your build, so a place we can't build is never charged. If a charge looks wrong, email hello@dormant-app.com.

Deleting your account

Deleting your account removes your purchases and any unspent coins with it and does not refund them.

Dormant is operated by Wituk Works LLC.